Return Terms

Our company protects consumer rights and prioritizes customer satisfaction after sales. The dissatisfaction you may experience with the products you purchased, or any problems arising from the production or transportation are meticulously evaluated and resolved as soon as possible.

You can find the conditions below, required for us to serve you better and faster in returning products; If any of these are missing, product returns are not accepted.

WHAT WE WANT FOR REFUND

1. THE PRODUCT TO BE RETURNED
2. THE INVOICE OF THE PRODUCT TO BE RETURNED (with all copies)

1. THE PRODUCT TO BE RETURNED

1. Returning products that are deformed or damaged due to usage is not accepted.
2. The product to be returned must be delivered as complete and undamaged as received within the first 15 days from the invoice date.

2. THE INVOICE OF THE PRODUCT TO BE RETURNED

1. The invoice of the product must be sent for the return process.
2. If the invoice of the product you want to return is on behalf a company, it must be sent together with the invoice that the company has issued, when returning it. The return invoice must be issued.

OTHER TERMS AND REGARDING REFUND SHIPPING FEES

1. If the product / products you request to return are defective, the shipping fee is covered by our company, if it is sent with our contracted cargo companies.
2. In the event that the products coming to our Quality Assurance department are delivered in accordance with the return conditions, the return of the product amounts will be processed on the day the product arrives. The time for the refund to be credited to your account will be within the same week.

SENDING THE PRODUCT TO BE RETURNED

The product to be returned can only be received by the contracted cargo companies. Apart from that, the return and transportation cost of the products we receive with any cargo company will not be accepted.

General return conditions are as follows;

- You have to send the original invoice (all copies you have) with the product you wish to return and a petition containing the reason for the return.

- If the product/products you wish to return are defective, the shipping fee is covered by our company. In this case, you need to send them with contracted cargo companies. In other cases, the shipping fee belongs to you.

ORDER CANCELLATION

Dear customers, you can cancel your orders that you gave by mistake or you retracted. Sometimes mails are checked late due to workload. It is possible that the product is already shippred. If the product is not shipped in the cancellation process, the entire fee will be returned with the method you followed.

Product Return Address: ONUR PLASTİK AMB.İML.GERİ DÖN.SAN.TİC.LTD.ŞTİ.

As Onur Ambalaj family, we will be at the Eurasia Packaging Fair, which will be held between 21-24 October 2020.